|
Objective
Technical Experience |
To obtain a technical position utilizing my
computer and technical skills in a professional environment that offers
opportunity for growth and advancement based on performance.
Applications: Installation and troubleshooting of software packages including, but not limited to: Windows NT, Windows2000, Windows98, Microsoft Office, Novell Netware, Outlook, Microsoft Internet Explorer; Lotus Notes, Apriori, Cyberprise Rumba Mainframe.
Hardware: Experience configuring, repairing and installing personal desktop systems, laptops, servers, and all types of EISA, ISA, PCI, PCMCIA, and SCSI hardware. Experience with cabling, hubs, and router installation and configuration of Ethernet NIC cards including 3Com.
Protocols: NETBEUI, TCP/IP, IPX/SPX, NETBIOS, Familiarity with Ethernet 802.2 and 802.3 and Ethernet II frame types. |
|
Professional Experience
|
Information Services Technician
Tandy
Corporation, Fort Worth TX 1/99 - Present
Maintain computer systems for the
Tandy / Cleburne Call Centers. Perform field installations, setup / manage
/ delete user accounts, software support for workstation, server and
mainframe applications. Setup and maintenance of remote networking
equipment.
Computer Support Representative
Tandy Corporation, Fort Worth TX 4/95 – 1/99
Provided technical support for the entire Tandy
computer line of products such as the TRS-80 on up to today’s systems like
IBM, Hewlett Packard, Compaq and other brands. Answered calls
troubleshooting hardware, software, and communications issues involving
DOS, XENIX, Windows 3.1, Windows95 and Windows98. |